REFUND POLICY

https://dreamamethystwitchery.co.uk may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, https://dreamamethystwitchery.co.uk may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues: You have problems that prevent you from downloading the product. https://dreamamethystwitchery.co.uk recommends that you contact the support team for your browser provider, as https://dreamamethystwitchery.co.uk ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check screen shots of the product offered before making a purchase.

Change of mind: We offer a no quibble return policy on all physical products within 30 days of purchase, providing the product is returned in a resaleable condition; this is to be determined at our sole discretion. The end-user is responsible for the cost of return. We recommend selecting a traceable form of delivery as we cannot be held responsible for the loss of goods in transit.

For non-physical digital downloads (eg. tarot readings, spells) the product is individually recorded electronically and a private Youtube link delivered via email. As part of the condition for purchasing these services, the user explicitly waives their right to a ‘cooling-off’ period and cannot request a refund due to change of mind.